Privacy Policy

Privacy Policy

Last updated: 8th October 2025

We at 3West Group (“we”, “us”, “our”) take your privacy seriously. This Privacy Policy explains how we collect, use, share, protect, and retain personal data when you interact with our websites, online forms (e.g. Register Your Interest), events, consultations, or communications.

1. Who We Are / Data Controller

This website and any related engagement forms are operated by 3West Group, which is the Data Controller for personal data collected through these channels.

We may engage external organisations to act as Data Processors on our behalf. These processors only act on our instructions and are contractually obliged to comply with applicable data protection laws.

2. What Personal Data We Collect

When you use our sites or complete engagement forms, we may collect:

  • Contact information: name, email address, telephone number, postal address (or postcode)
  • Demographic or preference data: e.g. age, household composition, housing preferences, other optional information you provide
  • Other information you submit voluntarily, such as comments, feedback, or survey responses

We will only collect special category data (also called sensitive personal data, e.g. health, ethnicity) if it is strictly necessary, and with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries and communications
  • To process and manage “Register Your Interest” submissions
  • To send you updates, newsletters, or information about developments and community engagement (only if you have consented)
  • To understand demand, preferences, and local requirements (for planning, proposals, and community design)
  • To analyse and improve our websites, communications, and engagement processes

We may share your personal data with our appointed Data Processors for these purposes. We will not use your data for purposes unrelated to the ones above unless we obtain your consent or are required by law.

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases (under UK GDPR and the Data Protection Act 2018) for processing your personal data:

  • Consent — for communications and marketing (updates, newsletters etc.)
  • Performance of a contract or steps before entering into a contract — if applicable
  • Compliance with a legal obligation
  • Legitimate interests — such as promoting our developments, community engagement, understanding local housing demand — provided your rights and interests are not overridden

If we process any special category data, we will rely on explicit consent or another lawful basis permitted under Article 9 UK GDPR.

5. How We Share Your Data

Your data may be shared with:

  • Third parties acting as Data Processors (e.g. for marketing, digital services, analytics)
  • Other third parties only when:
    • You have given consent
    • Required by law or regulation
    • Needed to fulfil the purposes described (with safeguards in place)

We will never sell your personal data to unrelated organisations.

6. Data Security

We implement technical and organisational measures to protect your data, including:

  • Secure encryption in transit and at rest
  • Restricted access to authorised personnel
  • Regular review of security policies and systems
  • Ensuring that our Data Processors also adopt equivalent safeguards

7. Data Retention

We will keep your personal data only as long as necessary to fulfill the purposes for which it was collected (or as required by law). Once the data is no longer needed, it will be securely deleted or anonymised.

You may also request that your data be deleted earlier (see Your Rights below).

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • To be informed about how your data is used
  • To access the data we hold about you
  • To correct inaccurate or incomplete data
  • To request deletion (“right to be forgotten”)
  • To restrict or object to processing
  • To request portable transfer of your data (“data portability”)
  • To object to automated decision-making or profiling (if applicable)

To exercise any of these rights or for questions about your personal data, contact us (see Section 10). We will respond within legal timeframes.

9. International Transfers

We generally process your information within the UK or EEA. If your data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses) in compliance with UK GDPR.

10. Data Breach

If a personal data breach occurs and it affects you, we will notify you and the relevant regulator (the Information Commissioner’s Office) as required by law.

11. Contact Information

If you have questions or concerns about our privacy practices or your personal data:

3West Group
Unit 3, Gereint Hill, Tithebarn, Exeter EX1 3RS
Email: enquiries@3west.group
Telephone: 01395 874580 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

12. Updates to This Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in laws or our processes). The “Last updated” date will change accordingly. We encourage you to revisit this page periodically.